{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/customer-support.html","lastSlugWithoutPopin":null,"slug":"/contactez-nous/customer-support.html","location":{"base":"/contactez-nous/customer-support.html","queryParams":{}},"data":{"jcr:title":"Support Client","title":"Service client Renault - formulaire de contact","breadcrumbname":"Support Client {mode}","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Complétez le formulaire afin de contacter le service client Renault. Notre réseau traitera votre demande. ","meta_robots_index":"index","hreflang":true,"sitemap":"exclude","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"title":"Support Client","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0","textIsRich":"true","formStepper":{"seoText":"

Nous nous engageons à vous rappeler en moins de 24h

"}}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"* Champs obligatoires","vehicleSectionTitle":"Informations sur le véhicule:","titlePrefix":"Support Client","submitButtonLabel":"Suivant","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Décrivez votre demande","selectLabel":"Votre question concerne...","errorMessage":"Veuillez remplir la description","types":{"1":{"type":"MULTIMEDIA & SERVICES CONNECTES"},"2":{"type":"CODE AUTO-RADIO"},"3":{"type":"ASSISTANCE ROUTIERE"},"4":{"type":"DEMANDE DE RENDEZ-VOUS"},"5":{"type":"COMMUNICATION"},"6":{"type":"MY RENAULT / MY DACIA"},"7":{"type":"ATTESTATION VEHICULE / ASSURANCE"}}},"attachment":{"formatsLabel":"formats autorisés : jpg, jpeg, pdf et png. Poids maximum : 5 MO","isVisible":true,"attachments":{"1":{"title":"Merci de joindre toutes les pièces qui peuvent nous aider à traiter rapidement votre demande :","isMandatory":false,"introduction":"certificat d'immatriculation, factures d'entretien, etc..."},"2":{"title":"Pièce jointe supplémentaire","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}},"slice21v0":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Pour Renault, la protection de vos données personnelles est importante.

Par le biais de ce formulaire, RENAULT COMMERCE MAROC collecte vos données personnelles dans le cadre de la gestion des clients conformément à la délibération N° 32-2015 du 13/02/2015 portant modèle de déclaration type concernant les traitements de données à caractère personnel. Ce traitement a fait l’objet d’une déclaration auprès de la CNDP sous le numéro D-GC-419/2017. Ces données sont confidentielles et pourront être communiquées à RENAULT (maison mère en France) conformément à la demande de transfert déposée auprès de la CNDP sous le numéro D-419/2017 en date du 05.11.2020. Vous pouvez exercer vos droits d’accès, de rectification et d’opposition conformément aux dispositions de la loi 09-08 en vous adressant à : RENAULT COMMERCE MAROC - Direction Clients et Qualité, 44 avenue Khalid Ibnou El Oualid, Ain Sebaa, Casablanca, ou par courrier électronique à : monserviceclient@renault.com.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"/mentions-legales.html","text":"Informations légales","type":"link","openInNewTab":false},"2":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Support Client","url":"/contactez-nous/customer-support.html"},{"title":"Vos Coordonnées","url":"/contactez-nous/customer-support/contact-details.html"},{"title":"Confirmation","url":"/contactez-nous/customer-support/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":3,"firstStep":"/contactez-nous/customer-support.html","nextStep":"/contactez-nous/customer-support/contact-details.html"},"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Service Request","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:ucd-qfpn3tm","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"ecologicalParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDetailsLabel":"Prime reprise","recoveryBonusDescription":"Il s’agit d’une prime s’additionnant à la valeur de reprise du véhicule\r\n+ Prime en plus & dépend des concessions","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalBonusDescription":"Le montant de ce bonus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecoBonusLabel":"de bonus écologique"},"transverseParams":{"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams"},"tyreLabelling":{"sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling"},"c2gParams":{"currency":"MAD","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"CAPTUR;CAPTUR 2;CLIO 1;CLIO 1;CLIO 2;CLIO 2 RS; CLIO 3; CLIO 3 RS; CLIO 4; CLIO 4 RS; CLIO 5; CLIO RS; EXPRESS; FLUENCE; GRAND SCENIC;GRAND SCENIC 2;GRAND SCENIC 3;GRAND SCENIC 4;KADJAR;KANGOO;KANGOO 2;KANGOO 3;KANGOO EXPRESS;KANGOO VU;KANGOO ZE;KOLEOS;KOLEOS 2; LATITUDE;;MASTER;MASTER 2;MASTER 3;MASTER 3 PHASE 1;MASTER 3 PHASE 2; MEGANE 1 BERLINE;MEGANE 2;MEGANE 2 BERLINE; MEGANE 2 COUPE;MEGANE 2 ESTATE;MEGANE 2 RS; MEGANE 3 BERLINE;MEGANE 3 CABRIOLET;MEGANE 3 COUPE; MEGANE 3 RS; MEGANE 4;MEGANE 4 BERLINE; MEGANE RS; R10;R11;R12;R14;R15;R17;R18;R19;R20;R21;R25;R30;R4;R4F;R5;R6;R8;R9; SCENIC;SCENIC 2;SCENIC 2 SOCIETE;SCENIC 3;SCENIC 4; SUPER 5; TALISMAN; TRAFIC;TRAFIC 2;TRAFIC 3;TRAFIC 3 CAMPING CAR;TWING 2 SOCIETE; TWIZY; ZOE;AUTRE","brand":"Renault"},"2":{"models":"DOKKER;DUSTER;DUSTER 2;LODGY;LOGAN;LOGAN 2; SANDERO;SANDERO 2; DOKKER VAN ","brand":"Dacia"}}}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"authenticationParams":{"link":"https://myr.renault.ma/connexion-inscription.html","text1":"vous avez un compte My Renault ? ","text2":"gagnez du temps en vous connectant.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuer en tant qu'invité","createAccountLabel":"créer un compte","title":" pop up dans le titre ","alreadyAccountLabel":"connexion","introduction":"

pop up dans l'introduction

"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"ma","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Citadines","models":{"1":{"modelId":"twizy-m09e-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"clio-bja-ph1"},"4":{"modelId":"zoe-b10-ph2"}}},"6":{"name":"suv-cars","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"kadjar-hfe-ph2"},"3":{"modelId":"koleos-hzg-ph2"}}},"10":{"name":"sedan-cars","title":"Berlines","models":{"1":{"modelId":"megane-bfb-ph2"},"2":{"modelId":"talisman-lfd-ph1"}}},"13":{"name":"family-cars","title":"Familiales","models":{"1":{"modelId":"megane-kfb-ph2"},"2":{"modelId":"talisman-kfd-ph2"},"3":{"modelId":"scenic-jfa-ph1"},"4":{"modelId":"grand-scenic-rfa-ph1"},"5":{"modelId":"espace-jfc-ph2"}}}}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"2":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"3":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"4":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"5":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"}},"sitelangs":{}},"siteParams":{"language":"fr","countryName":"Morocco","brand":"renault","country":"ma","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-MA","rtl":false,"country3":"MAR","product":"RENAULT"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-6172981-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-T7LXFGQ","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"fe39d432-fb09-4758-9dae-f445fbdb799a","enableConsentMode":true,"nobanner":true}},"gigyaParams":{"enabled":true,"apiKey":"3_ugWjH7ArxNvKLd0AIMKJWhHGjeTxEqsPW8Mk5dsyfg6buVOWFPxTDzcU1DrxsW27","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.ma/contactez-nous/customer-support.html"},{"rel":"alternate","hreflang":"fr-ma","href":"https://www.renault.ma/contactez-nous/customer-support.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.renault.be/contactez-nous/support-client.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.renault.fr/contactez-nous/demande-aide.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.renault.lu/contactez-nous/support-client.html"},{"rel":"alternate","hreflang":"fr-dz","href":"https://www.renault.dz/contactez-nous/service-client.html"}],"meta":[{"name":"description","content":"Complétez le formulaire afin de contacter le service client Renault. Notre réseau traitera votre demande. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Support Client"},"authentication":{},"liveChat":{"activateProductPlans":true,"activateConfigurator":true,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Home Renault","url":"https://www.renault.ma/"},{"title":"Contact","url":"https://www.renault.ma/contactez-nous.html"},{"title":"Support Client {mode}","url":"https://www.renault.ma/contactez-nous/customer-support.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/c2gParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/googleMaps","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}